Lexmark ROCKS

First of all, I've been a Lexmark printer user for years and years, because of reliability and cost. Can't beat 'em. They do the job and in a very good way, so I keep going back for more. I buy the cheapies, tho, because I'm....frugal, yeah, that's it.

So Kristen buys a Z1300 as a quickie fix to her Mac printer problems in January for school. Then she goes and buys a decent all-in-one and HEY, can I have your printer??? Sure, so I move up from a 510 to a 1300. Wow, working great.

A couple of weeks ago Windows comes out with XP service pack 3 update. I always do the updates like a good doobie. Then the printer starts having issues...one after another...until it finally dies yesterday. I called tech support and they said oops, we'll have to send you another (you're still under warranty), just get back to us with the date you bought it and where (see why registration is important?).

I called back this morning and got a tech that was absolutely brilliant. I was sooooo impressed. He wasn't reading a script, he wasn't putting me on hold every 10 seconds to find out what to do next, and all in all was great. It seems XP service pack 3 totally messed up the software/drivers for Lexmark, and they're scrambling to correct it all. This guy used LogMeIn, tweaked my configuration settings and actually got the thing installed and fixed! It's working! It took about 45 minutes, and let me tell you, he knew what he was doing! Saved my bacon, since I need the printer for resumes, etc.!

All this for a $30 printer...can you believe it?

LEXMARK ROCKS!!!